“Know Where to ‘TURN’ When Deploying WebRTC,” by Erik Lagerway

Co-founder Erik Lagerway guest posts on No Jitter, discussing the 20% call failure rate of WebRTC calls.

Network address translation (NAT) has long been the bane of VoIP services, since it changes the IP addresses and ports that VoIP elements need for addressing. In the meantime, some firewalls outright block certain kinds of traffic in the interest of security. But NAT traversal and media relay products allow VoIP and WebRTC packets to pass through the majority of enterprise firewalls.In simple terms, this means a user can connect and hear what the person at the other end is saying.

Read Erik’s comments on how to correct for this issue with Relay First here.